Year : 2018  |  Volume : 22  |  Issue : 1  |  Page : 2--4

Implication of emotional labor, cognitive flexibility, and relational energy among cabin crew: A review


Rithi Baruah, K Jayasankara Reddy 
 Department of Psychology, Christ University, Bangalore, Karnataka, India

Correspondence Address:
Dr. K Jayasankara Reddy
Department of Psychology, Christ, Hosur Road - 560 029, Bengaluru
India

The primary aim of the civil aviation industry is to provide a secured and comfortable service to their customers and clients. This review concentrates on the cabin crew members, who are the frontline employees of the aviation industry and are salaried to smile. The objective of this review article is to analyze the variables of emotional labor, cognitive flexibility, and relational energy using the biopsychosocial model and identify organizational implications among cabin crew. Online databases such as EBSCOhost, JSTOR, Springerlink, and PubMed were used to gather articles for the review. The authors analyzed 17 articles from 2001 to 2016 and presented a comprehensive review. The review presented an integrative approach and suggested a hypothetical model that can prove to be a signitficant contribution to the avaition industry in particular and to research findings of aviation psychology.


How to cite this article:
Baruah R, Reddy K J. Implication of emotional labor, cognitive flexibility, and relational energy among cabin crew: A review.Indian J Occup Environ Med 2018;22:2-4


How to cite this URL:
Baruah R, Reddy K J. Implication of emotional labor, cognitive flexibility, and relational energy among cabin crew: A review. Indian J Occup Environ Med [serial online] 2018 [cited 2019 Jul 16 ];22:2-4
Available from: http://www.ijoem.com/article.asp?issn=0973-2284;year=2018;volume=22;issue=1;spage=2;epage=4;aulast=Baruah;type=0